Perhaps, the main reason why we shifted our focus from collectors to consumers is that consumers may be misunderstanding some aspects of the collection process, which, in turn, may complicate collections for collectors.
Debt negotiation has always been a delicate process where each party strives to get the most of the deal. However, they often forget that negotiation means reaching a compromise, striking a balance.
Over the last decade, the debt collection industry has come through sea changes and taken a course towards reaching compliance. Debt collection agencies of all sizes adopt the latest technologies to ensure they stay compliant with actual requirements
According to Bloomberg, even small but incremental debt collection improvements present an opportunity worth billions of dollars.